Free IT Management eBook

The idea from the book is great; approach a complex subject as simple as possible. Unfortunately I have missed theory and practical examples to prove and explain the matter. The author stays too superficial and needs more persuasion to convince the reader that the subject can indeed be approached in a simple way. Finally I would have preferred some real life situations instead of movie quotes.

IT Service Management: Self-assessment Workbook / Ivor McFarlane, Jenny Dugmore

Making IT Happen: Critical Issues in IT Management (John Wiley Series in Information Systems) / James D. McKeen, Heather A. Smith

Dr. Frank Eichorn's Internal Customer Relationship Model (IntCRM) is a practice that is highly effective in meeting today's functional business unit and IT integration hurdles. This book is a must read for any Operations Manager of Project Leader looking to mitigate the difficulties facing most organizations when it comes to systems integration. Dr. Eichorn's smooth writing style coupled with "real life" applicable examples made this a positive reading, but more importantly, a positive learning experience. Highly recommended reading for a person faced with mitigating integration in their organization.

Planning to Implement Service Management (IT Infrastructure Library) / Ogc

The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice / Gerard Blokdijk, Ivanka Menken

IT Security Management Best Practice Handbook: Building, Running and Managing a IT Security Management Governance, Risk and Compliance Process - Ready ... bringing ITIL and GRC Theory into Practice / Gerard Blokdijk, Ivanka Menken

Repositioning the IT Organization to Enable Business Transformation (Practice-driven research in IT management series) / V. Sambamurthy, Carol V. Brown

IT Service Management: Version 2 (German) (German Edition) / Ivor Macfarlane, Colin Rudd

Is Project Managment Essentials 2009 (IT Project Management Essentials) / Larry Webber